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FAULT OR BREAKDOWN
6 720 644 864a (2010/10)
8 FAULT OR BREAKDOWN
This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist Service Engineers are available to attend a breakdown occurring on this boiler.
• No charge will be made for parts and/or labour providing:
A boiler fault is found and the appliance has been installed within the past 24 months. Reasonable
evidence of this must be supplied on request. i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The boiler has been installed for over 24 months.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an
entry in the Benchmark Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with
equipment not supplied by Worcester, Bosch Group.
TECHNICAL SUPPORT
In the event of a boiler fault or breakdown please contact Worcester, Bosch Group appointments team
on 0844 892 3000.
Your advisor will arrange for an engineer to call with the minimum of delay; under normal
circumstances this will be from 1 - 3 working days (excluding weekends) for priority breakdown
situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this boiler by any third party will
not be accepted.
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
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