Pole saw attachment EN
14
TROUBLESHOOTING TABLE
The following table gives checks and actions that you can perform if your machine does not operate correctly. If these do
not identify/remedy the problem, contact your service agent.
W
ARNING: Switch off and remove the battery pack before investigating fault.
Symptom Possible Cause Remedy
Pole saw fails to
operate
Out of battery.
Fuse faulty.
Charge the battery pack.
Replace fuse.
Pole saw operates
intermittently
Over heating
Applying too much pressure while cutting.
Loose connection.
Internal wiring defective.
On/Off Trigger defective.
Place the machine in a cool, ventilated
place to cool it down
Applying relatively less pressure while
cutting
Contact service agent 1-866-354-
WORX (9679).
Dry chain No oil in reservoir
Vent in oil filler cap clogged
Oil passage clogged
Refill oil
Clean cap
Clean oil passage outlet
Chain/chain bar over-
heats
No oil in reservoir
Vent in oil filler cap clogged
Oil passage clogged
Chain is over tensioned
Dull chain
Refill oil
Clean cap
Clean oil passage outlet
Adjust chain tension
Sharpen chain or replace
Pole saw rips,
vibrates, does not
saw properly
Chain tension too loose
Dull chain
Chain worn out
Chain teeth are facing in the wrong
direction
Adjust chain tension
Sharpen chain or replace
Replace chain
Reassemble with chain in correct
direction
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