12
TROUBLESHOOTING
The following table gives problems and actions that you can perform if your machine does not operate
correctly. If these do not identify and correct the problem, contact your WORX Customer Service at 1-866-354-
WORX.
WARNING: Switch the machine off and remove the battery prior to any troubleshooting.
Problems Possible Causes Corrective Action
Trimmer fails to
operate.
Battery discharged.
Battery too hot/cold.
Motor is broken.
Internal wiring of machine damaged.
Recharge battery; also see
the content in charger manual
Allow to cool/warm.
Contact Service Agent.
Contact Service Agent.
Trimmer runs
intermittently.
Motor is broken.
Battery not fully charged.
On/Off switch defective.
Contact Service Agent.
Recharge battery.
Contact Service Agent.
Excessive
vibrations/noise.
Machine defective.
Line spool is not wound well.
Contact Service Agent.
Rewind the line. See “MANUALLY
WINDING THE LINE” (Fig. O1, O2, O3,
O4).
Cutting time per
battery charge
too short.
Battery has not been used for long period
or only charged for short term.
Grass too high.
Battery defective.
Recharge battery; also see
the content in charger manual.
Cut in stages.
Replace the battery.
Machine does not
cut.
Line broken.
Battery not fully charged.
Motor is broken (speed is too low).
Grass entangled around cutting head.
Replace the line
Recharge battery; also see
the content in charger manual.
Contact Service Agent.
Remove grass.
Continuous lighting
of the battery
charge indicator.
No charging
procedure possible.
Battery not (properly) inserted.
Battery contacts contaminated.
Battery defective.
Properly insert battery into battery
charger.
Clean the battery contacts or replace
the battery.
Replace the battery.
Battery charge
indicator does not
light up.
Plug of battery charger not plugged in
(properly).
Socket outlet, mains cable or battery
charger defective.
Insert mains plug (fully) into the
socket outlet.
Check the mains voltage; have
the battery charger checked by an
authorized after-sales service agent.
Command feed
does not work
Cutting line is not wound well.
The line is tangled.
Line is used up.
Manually feed the line, if still can not
feed out, remove the Spool out and
rewind the line.
Replace with a new spool of line.
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