Symptom
Solutions
When the percentage of remaining life is less
than 20 percent, replace the transfer belt cleaner.
For details, refer to Replacing the Transfer Belt
Cleaner
• Replace the toner cartridge.
• If the error persists, contact your Xerox
representative.
Auger marks appear on the printed output.
• To check the toner level, check the control panel,
or use the print driver or the Embedded Web
Server. For details, refer to Supply Status. If the
toner cartridge is near empty, replace it.
• Verify that the toner cartridge is approved for use
in this printer, and replace the toner cartridge, as
needed. For best results, use a Genuine Xerox
toner cartridge.
• Replace the toner cartridge.
• If the error persists, contact your Xerox
representative.
The output print is wrinkled or stained.
• Verify that the paper is the correct size, type, and
weight for the printer and that the paper is
loaded properly. If not, change the paper.
• Try a new ream of paper.
• Change the Paper Type settings in the print driver.
In the print driver, on the Printing Options tab,
select Paper then change the Other Type setting.
Envelopes are wrinkled or creased when printed. Verify that the crease is within 30mm (1.2 in.) of the
four edges of the envelope.
• If yes, the printer is printing as expected. Your
printer is not faulty.
• If not, take the following actions:
– Ensure that only C5 envelopes are loaded in
Tray 5
– Ensure that envelopes are loaded properly in
Tray 5. For details, refer to Loading Envelopes
in the Bypass Tray.
– Follow the guidelines for printing on
envelopes. For details, refer to Guidelines for
Printing Envelopes.
Xerox
®
AltaLink
®
B81XX Series Multifunction Printer
User Guide
329
Troubleshooting
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