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Xerox DocuColor 242

Xerox DocuColor 242
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User Guide
Xerox Document Services Platform Series
DocuSP Remote Services
701P45094
June 2006
Versions 51.xx

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Xerox DocuColor 242 Specifications

General IconGeneral
Product CategoryAll in One Printer
TypeColor Laser
Print Speed (Color)40 ppm
Print Resolution2400 x 2400 dpi
Copy Resolution600 x 600 dpi
Scan Resolution600 x 600 dpi
Maximum Paper Capacity5, 260 sheets
Duplex PrintingYes
Network ConnectivityEthernet
Supported Media TypesEnvelopes, Labels, Transparencies
Operating System CompatibilityWindows, Mac
Copy Speed40 ppm (color and black & white)

Summary

Introduction to DocuSP Remote Services

Benefits of Remote Services

Details the advantages and capabilities offered by Remote Services for Xerox support.

Getting Started with Remote Services

Remote Services Network Configuration

Configures network settings and proxy server for Remote Services to establish connectivity.

User Access and Privileges

Details different user types and their access privileges within Remote Services.

Launching the Remote Services Application

Provides instructions on how to open the Remote Services Home page and application.

Home Page Navigation and Features

Describes the links and features available on the Remote Services Home page.

Customizing Application Preferences

Enabling and Disabling Application Features

Allows users to enable or disable specific features within the Remote Services application.

Data Capture and Transfer Settings

Configures settings for data capture, transfer timing, and file handling.

Modifying Proxy Server Settings

Guides on how to modify the system settings for the HTTP proxy server.

Requesting Xerox Support

Enabling Desktop Sharing for Support

Enables remote desktop sharing for troubleshooting and real-time support from Xerox.

Contacting Xerox Support via Email

Provides instructions for sending an email message to Xerox Support.

Ensuring Quality Xerox Support

Remote Monitoring (RM)

Automates machine data capture and transmission for issue identification and resolution.

Data Capture and Transfer

Captures and transfers job and machine data as requested by Xerox Support.

Update Device Attributes

Enables the Xerox Support team to remotely update device attributes.

Execute Support Scripts

Allows Xerox Support to execute installed scripts for troubleshooting.

Download and Execute Scripts

Remotely loads and initiates the execution of an additional script on a device.

Managing Software Updates

Details how to accept, reject, and manage software updates for the system.

Problem Identification and Reporting

Capturing Machine and Job Data

Procedure for capturing machine and/or job data for analysis by Xerox Support.

Transferring Captured Data

Explains how to transmit previously captured data to Xerox Support or other destinations.

Capture and Transfer Data Simultaneously

Guides on capturing and transferring data to Xerox in a single, integrated step.

Files Ready for Transfer

Displays a table listing captured files that are ready for transfer.

File Cleanup

Details the process for deleting duplicate captured files stored on the system.

Automatic Meter Readings Submission

Using MeterAssistant

Enables automatic reading and transmission of meter data to Xerox.

Activity History

History Page Information

Lists activities performed in Remote Services, including capture, monitoring, and requests.

Software Update Delivery

Types of Software Updates

Details the categories of software updates available, such as OS and DocuSP patches.

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