Maintenance
90 DocuMate 262i Scanner User’s Guide
Error
Code Problem Description Solution
0 Scanner is not connected to the
computer. (The LED does not
flash “E” and the status light
remains blue.)
A cable may be loose. Check that the scanner’s cables are
correctly attached to the computer. If the scanner still does not
connect, re-boot the computer.
4 or 5 The scanner lamp is either
turned off or the lamp has not
warmed up enough to initiate
scanning.
In the One Touch hardware properties turn the scanner lamp
on. See page 72 for instructions. If the lamp is already on, turn
the lamp off then on again. If the problem persists and your
scanner’s power is plugged into a surge protector or UPS
battery backup, try plugging the scanner power directly into a
wall outlet.
6 The scanner’s cover is open. Close the scanner cover and make sure it attaches completely.
7 or 8 The lamp in the scanner body or
the ADF portion of the scanner
has malfunctioned.
Make sure that the lamp has not been turned off manually. See
the steps on page 72 to turn the lamp on and off.
Re-boot your computer. If the problem persists, contact Xerox
Technical Support.
9 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 86.
All
Other
Codes
An internal part in the scanner
may have malfunctioned.
Turn off the power to your scanner, then turn it back on again. If
the problem persists, contact Xerox Technical Support.
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