Problems With the Printer
Phaser® 6180 Color Laser Printer
7-19
Paper cannot be fed.
Paper jams.
Multiple paper are fed.
Paper is fed at an
angle.
Paper is wrinkled.
Is the paper correctly loaded?
Load the paper correctly. For labels, transparencies, or envelopes, fan
them well to allow air to enter between each sheet before loading. See
Loading Paper in Trays 2–3 on page 4-12.
Is the paper damp?
Replace with paper from a new ream. See Loading Paper in Trays 2–3 on
page 4-12.
The paper used is not suitable.
Load the correct type of paper. See About Paper on page 4-5.
Is the paper tray set correctly?
Push the paper tray completely into the printer.
Is the printer placed on a flat location?
Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions?
Set the guides to the correct positions. See Loading Paper in Trays 2–3 on
page 4-12.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper may occur before the sheets of paper loaded in
the tray are used up. Remove the paper, fan it, and load again. Replenish
paper only when all the sheets of the loaded paper are used up.
Unusual noises The printer is not level.
Reposition the printer on a flat, stable surface.
The paper tray is not inserted properly.
Push the paper tray completely into the printer.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Refer to the Xerox
Support website, www.xerox.com/office/6180support
, for assistance.
Symptom Reason/Action
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