Xerox WorkCentre 6655 User Manual

Troubleshooting
216 Xerox
®
WorkCentre
®
6655/6655i Color Multifunction Printer
User Guide
Probable Causes Solutions
The printer is busy.
• A previous print job could be the problem. On your computer,
you can use the printer properties to delete all print jobs in the
print queue.
• Load the paper in the tray.
• At the control panel, touch Job Status. If the print job does not
appear check the Ethernet connection between the printer and
the computer.
• At the control panel, touch Job Status. If the print job does not
appear, check the USB connection between the printer and the
computer. Turn off the printer, then turn it on again.
The printer cable is disconnected.
• At the control panel, touch Job Status. If the print job does not
appear check the Ethernet connection between the printer and
the computer.
• At the control panel, touch Job Status. If the print job does not
appear, check the USB connection between the printer and the
computer. Turn off the printer, then turn it on again.
Printing Takes Too Long
Probable Causes Solutions
The printer is set to a slower printing mode.
For example, the printer could be set to print
on Heavyweight paper.
It takes more time to print on certain types of special paper. Ensure
that the paper type is set properly in the driver and at the printer
control panel. For details, see Print Speed on page 261.
The printer is in Power Saver mode.
It takes time for printing to start when the printer is coming out of
Power Saver mode.
The way the printer was installed on the
network could be an issue.
Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds. To test the speed of the printer,
print some information pages such as the Office Demo Page. If the
page prints at the rated speed of the printer, you could have a
network or printer installation issue. For additional help, contact the
system administrator.
The job is complex. Wait. No action needed.
The print-quality mode in the driver is set to
Enhanced.
Change the print-quality mode in the print driver to Standard.

Xerox WorkCentre 6655 Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	11 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Time to first copy (black, normal)	15 s
Time to first copy (color, normal)	16 s
Scan to	E-mail, File, USB
Scanner type	Flatbed & ADF scanner
Image formats supported	JPG, TIF
Document formats supported	PDF, XPS
Faxing	Color faxing
Modem speed	33.6 Kbit/s
Fax coding methods	JPEG, MH, MMR (Fax coding method), MR
Fax transmission speed	3 sec/page
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	100000 pages per month
Recommended duty cycle	500 - 10000 pages per month
Number of print cartridges	4
Printer management	DHCP, BOOTP, SNMP, WINS, SLP v2, HTTP, HTTPS, DHCP Autonet, SSL, NTP, DNS, SSDP
Internal memory	4096 MB
Processor frequency	1000 MHz
Sound power level (standby)	25.1 dB
Sound pressure level (printing)	51.8 dB
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	- sheets
Maximum input capacity	1250 sheets
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	76.2 - 216 mm
Custom media length	127 - 356 mm
Paper tray media types	Card stock, Envelopes, Glossy paper, Labels, Photo paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 220 g/m²
Maximum ISO A-series paper size	A4
Display	LCD
Control type	Touch
Product color	Blue, White
Market positioning	Business
Cabling technology	10/100/1000Base-T(X)
Security algorithms	FIPS 140-2
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Xerox PrintBack
Supported network protocols (IPv6)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD, NetWare: Bindery and NDS IPX/SPX, NDPS/NEPS, AppleTalk, Apple Bonjour
Standard interfaces	Ethernet, USB 2.0
AC input frequency	50 - 60 Hz
Power consumption (standby)	71.04 W
Power consumption (average operating)	486.36 W
Mac operating systems supported	Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	Ubuntu 13.10, Ubuntu 14.04
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Blue Angel, ENERGY STAR
Certification	FCC, CE 2006/95/EC, 2004/108/EC & 1999/5/EC, UL 60950-1/CSA 60950-1-07, EAC, WEEE, GS, NOM, Citrix
Package depth	675 mm
Package width	671 mm
Package height	751 mm
Package weight	43900 g
Operating temperature (T-T)	5 - 32 °C
Operating relative humidity (H-H)	15 - 85 %

Weight and Dimensions

Depth	553 mm
Width	538 mm
Height	625 mm
Weight	37600 g