Troubleshooting 
 
  Xerox
®
 WorkCentre
®
 6655/6655i Color Multifunction Printer  241 
  User Guide 
 
Symptom  Cause  Solution 
Partial blanks, creased paper, or 
blotted printing 
 
The paper is damp.  Replace the paper. 
The paper is outside the 
recommended specification 
range. 
Replace the paper with a 
recommended size and type, and 
confirm that your control panel and 
print driver settings are correct. For 
details, see Supported Paper on page 
54. 
Condensation inside the printer 
causes partial blanks or creased 
paper. 
Turn on the printer and leave it on for 
at least one hour remove the 
condensation. For assistance, go to the 
Xerox
®
 Support website at 
www.xerox.com/office/WC6655suppor
t. 
The toner cartridges are not 
Xerox
®
 toner cartridges. 
Replace the toner cartridges with 
genuine Xerox
®
 toner cartridges. For 
details, see Consumables on page 207. 
The paper is impeded in the 
paper path. 
•  Remove any paper or debris from 
the paper path. 
•  Ensure that the paper trays are 
closed. 
•  Ensure that the rear cover is closed 
and locked.