NetDisk User Manual Network Direct Attached Storage / NDAS
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Submitting a Claim:
Any claim under this limited warranty must be submitted in writing before the end of the
Warranty Period to an Authorized XIMETA Service Office.
The customer must submit as part of the claim a written description of the Hardware defect or Software
nonconformance in sufficient detail to allow XIMETA to confirm the same.
The original product owner must obtain a Return Material Authorization (RMA) number from the Authorized
XIMETA Service Office and if requested, provide written proof of purchase of the product (such as a copy of
the date purchase invoice for the product) before the warranty service is provided.
After an RMA number is issued, the defective product must be packaged securely in the original or other
suitable shipping package to ensure that it will not be damaged in transit, and the RMA number must be
prominently marked on the outside of the package.
The customer is responsible for all shipping charges to and from XIMETA (No CODs allowed). Products sent
COD will become the property of XIMETA Inc. Products should be fully insured by the customer and shipped
to:
XIMETA, Inc.
15251 Alton Parkway
Irvine, CA 92618
XIMETA may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay XIMETA's reasonable handling and return shipping charges for any product that is
not packaged and shipped in accordance with the foregoing requirements, or that is determined by XIMETA not
to be defective or non-conforming.
What is not covered:
This limited warranty provided by XIMETA does not cover: Products that have been subject to abuse, accident,
alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or
service in any way that is not contemplated in the documentation for the product, or if the model or serial
number has been altered, tempered with, defaced or removed; Initial installation, installation and removal of the
product for repair, and shipping costs; Operational adjustments covered in the operating manual for the product,
and normal maintenance; Damage that occurs in shipment, failures due to power surge, and cosmetic damage;
and Any hardware, software, firmware or other products or services provided by anyone other than XIMETA.
Disclaimer of Other Warranties:
EXCEPT FOR THE 1-YEAR LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS
PROVIDED "AS-IS" WITHOUT ANY WARRANTY OF ANY KIND INCLLUDING, WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE
AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED IN ANY
www.XIMETA.de
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