Other
Information
will need
to
package
it
carefully and send it, transportation prepaid by a traceable, insured
method,
to
an
Authorized Service Company. Package the product using adequate padding
material
to
prevent damage in transit. Include your name, address and telephone
number
where
you
can
be reached during business hours.
On all warranty complaints and concerns, please call
1-800-421-1404.
DISPUTE
RESOLUTION
Following our response to any initial request
to
Customer Support, should a dispute arise
between you and Pioneer, Pioneer makes available
to
you,
without
charge, it's Complaint
Resolution Program.
You
are
required
to
use
the Complaint Resolution Program before you
exercise any rights under,
or
seek
any remedies, created byTitle I
of
the Magnuson-Moss
Warranty-Federal Trade Commission Improvement Act,
15
U.S.c.
2301
et
seq.
To
use the Complaint Resolution Program call 1-800-421-1404 and explain
to
the customer
service representative the problem you are experiencing, steps you have taken
to
have the
product
repaired during the warranty period and
the
name
of
the authorized Distributor/Dealer
from
whom
the Pioneer product
was
purchased. After
the
complaint
has
been explained
to
the
representative, a resolution number will be issued. Within 40 days
of
receiving your complaint,
Pioneer will investigate the dispute and will either:
(1)
respond
to
your complaint in writing
informing you
what
action Pioneer will take, and in
what
time
period,
to
resolve the dispute;
or
(2)
respond
to
your complaint in writing informing you
why
it
will
not
take any action.
For
hook-up and operation
of
your
unit
or
to
locate
an
Authorized Service Company, please call
or write:
(warranty continues next page)
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