P/N 540WV Rev 1YRD
7
Programming/Troubleshooting
•
•
Unit chimes to indicate code
acceptance, but door will not open.
•
•
Unit operates to allow access, but
will not automatically re-lock.
Lock does not respond –
door is locked and inaccessible.
Keypad is on for a while then shows
no reaction. Lights dim.
Apply 9V battery to terminals below the keypad for backup power option.
Batteries may be completely discharged.
•
Batteries do not have enough power. Replace batteries.
Check the door gaps for any foreign objects between door and frame.
Check that the cable is firmly connected to the board.inside lock circuit
•
•
•
Check to see if Auto Re-lock Mode is enabled.
Disable Auto Re-lock Mode to lock the door (automatically).
If low battery indicator is lit, change batteries.
Lock does not respond –
door is open and accessible.
•
•
•
•
•
Keypad becomes active when Yale logo is pressed. Verify contact with logo.
If keypad numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly (polarity) in the battery case.
Check batteries are in good condition; replace batteries if discharged.
Check to see if keypad cable is fully connected and not pinched.
Symptom
Suggested Action
Lock Jam message –
Deadbolt is taking excessive force to
retract or extend when locking or
unlocking.
Confirm door is fully closed, and there is no resistance opening or closing bolt.
Bolt should easily extend or retract when the door is closed manually.
Check door prep.
•
•
•
Upon entering a passcode and
pressing key, the unit displays
" invalid code" error or lock times out
without responding.
•
•
Lockout Mode is enabled.
Contact the Master user.
•
Only the Master can enable/disable Lockout Mode.
The unit operates, but it makes
no sound.
•
The unit responds " Low Battery"
Check to see if Silent Mode is enabled (see Feature #4).
•
This is the alert to replace the batteries. Replace all four (4) batteries with new
Alkaline batteries.AA
•
The digits entered were incorrect or incomplete. Re-enter the correct passcode
followed by the check key.
Upon entering a passcode and
pressing the key, the unit
responds " Wrong number of digits" .
Passcodes will not register.
•
•
•
Passcodes must consist of 4 to 8 digits to register.
The same passcode cannot be used for multiple users.
Registration/management of passcodes is set by the authority of the Master
Passcode, which is set first.
Contact the Master user.
•
•
User Passcodes must be entered within 5 seconds (while keypad is active) or
process will have to be restarted.
•
Back or check cannot be used as part of the passcode.
To Next Page
Loading...
Need help?
General
