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P/N YRD604-KF-ZW-0044 Rev A
Lock Operations Troubleshooting
Lock does not respond.
· Press the Yale logo to activate the keypad.
· Verify contact with the logo.
· If keypad numbers are visible, check if they respond when pressed.
· Check batteries are installed and oriented correctly in battery case. Replace batteries* if needed.
· Check that the keypad wire is fully connected and not pinched.
Lock is on for a while then shows no reaction.
Lights dim.
· Batteries do not have enough power. Replace batteries*.
Lock chimes indicating code acceptance
but door will not open.
· Check for any foreign objects between door and frame.
· Check that the wire is firmly connected to the interior lock.
Lock operates to allow access but will not
automatically unlock.
· Check to see if Auto-Lock is enabled.
· Disable Auto-Lock to lock the door manually.
Lock responds “Low Battery”. · Replace all four (4) batteries* with new AA alkaline batteries.
Lock batteries are completely drained.
· Replace all four (4) batteries with new AA alkaline batteries.
· If you need to operate the lock from the outside while batteries are drained, place a 9 volt alkaline
battery against the contacts at the bottom of the lock. Wait for a moment, then press the logo to
wake up the lock and enter your entry code while continuing to hold the battery in place.
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