Initializing (performing a factory reset)
Follow the steps below to initialize (perform a factory reset on) this product.
[Search tag] #Q04 Reset
Initializing (performing a factory reset)
This will restore all settings of this product to their factory defaults. The information for devices registered
(paired) will be deleted.
1 Charge this product.
The indicators light up red
USB power adaptor (commercially available)
Type A
Type C
2 Once this product has charged, hold down the power key for 10 seconds.
Make sure that the indicator lights up as shown below.
Flashes
purple twice
10 sec
The headphones are now initialized (factory reset).
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Troubleshooting > Initializing (performing a factory reset)