User Guide for the SIP-T20P/SIP-T20 IP Phone
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3. Click on Advanced.
4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
5. Click Confirm to accept the change.
When you placed a call on hold, the held party can hear the music.
Note
ACD is often used in offices for customer service, such as call center. The ACD system
handles the large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T20P/SIP-T20 IP phone allows the ACD system to distribute
large volumes of incoming calls to the registered ACD users. To use this feature, you
should configure an ACD key in advance.
Note
To configure an ACD key via phone user interface:
1. Press .
2. Select Features->DSS Keys.
3. Select the desired DSS key.
All involved parties cannot use encrypted RTP.
Music on hold server is configurable via web user interface only.
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
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