Yealink W56 User Manual

UG_YEALINKW56_0120 | ©2020 VONAGE 1
User Guide Yealink W56
Voicemail
Entering your Mailbox for the first time
To set up your mailbox for the first time, follow these steps:
1. Dial *99
2. Enter 1234 (default pin).
3. Press 1 for New Messages, Press 2 for Saved Messages
Options while listening to voicemail:
Voicemail Greetings
After entering your mailbox options (call *99 or *100 from
your phone and choose option 4):
• Dial *99
• Enter voicemail PIN
• Press 4 for Mailbox Options
Record Voicemail Greetings
1. Press 1 to record Unavailable greeting
• Press 2 to record Busy greeting
• Press 3 to record Name greeting (Company Directory)
• Press 4 to record Temporary greeting (Vacation/Holiday)
2. After the tone, record your greeting and press # when
finished.
3. Press 1 to Save
• Press 2 to re-record
5 Repeats voicemail from the beginning
6 Go to next message
7 Deletes voicemail
8 Forward voicemail to another extension
9 Saves voicemail
* Skips call information
# Back to voicemail menu
Basic Functions
Making a Phone Call
1. For local calls and long distance: dial the area code and
number (i.e. 404-555-1212).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
Making a Call
1. Pick up the handset, dial desired number and press
either the green phone icon key or the OK button.
2. To use speakerphone, press the speaker icon
(top left of the handset)
3. If there are multiple lines assigned to the handset as out
going lines, select the Line softkey to choose the desired
line and then press the OK button.
4. If no line is selected, the default outgoing line will be used.
Redial last number dialed
1. Press the green phone icon
2. Press green phone icon again
3. A call to the last dialed number is placed.
Redial previously dialed number
1. Press the green phone icon. Screen will display recently
dialed numbers.
2. Use the up/down directional keys to highlight the desired
number.
3. Press green phone icon to place the call.
Configure Call Waiting
1. Press OK to enter the main menu.
2. Select the Call Features icon and select Call Waiting.
3. Use left and right directional keys to set the Status value.
4. Use left and right directional keys to set the Tone value.
5. Press Save soft key to accept changes
Answer Call Waiting
1. Press the Accept soft key to answer the new call
2. The original call is placed on hold.
Configure Call Waiting
1. Press the History soft key while handset is idle.
2. Use the up/down arrow keys to choose All Calls, Outgoing
Calls, Missed Calls or Accepted Calls and press OK.
3. Use the up/down arrow keys to highlight the desired entry
and press the View soft key to display detailed information.
Quick Reference Guide
*67 - Block Caller ID (for single call)
*82 - Unblock Caller ID (for single call)
*90 - Extension Login (Call Queue)
*91 - Extension Logout (Call Queue)
*99/*100 - Access Voicemail Box (from your own extension)
*101 - Access Virtual Mailbox (to access any voicemail box
*102 - Internal Dial by Name Directory
911 - Emergency Services (availability based on location)
411 - Directory Assistance ($1.99 per-call)
** + Extension Number | Blind transfer a call straight into an
extension’s voicemail
Please Note: *Codes must be dialed prior to placing call

Yealink W56 Specifications

General

Type	DECT Cordless Phone
Technology	DECT
Frequency Band	1.9 GHz
Talk Time	up to 30 hours
Standby Time	up to 400 hours
Range (Indoor)	50 meters
Range (Outdoor)	300 meters
Number of Handsets per Base Station	up to 5
Number of Simultaneous Calls	2
Power Saving Mode	Yes
Display	Color Display
Resolution	240 x 320
Audio	Wideband audio
Battery	Lithium-ion
Headset Jack	3.5mm
Codecs	G.711, G.722
Call Features	Call waiting, Call transfer, 3-way conferencing
Connectivity	Ethernet

Summary

Voicemail

Entering your Mailbox

Steps to set up your mailbox for the first time, including default PIN and initial message options.

Listening to Voicemail Options

Keypad options for navigating voicemail messages: repeat, delete, save, skip, etc.

Voicemail Greetings

Guide for recording unavailable, busy, name, or temporary greetings for your voicemail.

Basic Functions

Making a Phone Call

Instructions for making local, long distance, and international calls.

Redial Last Number

Steps to redial the most recently dialed phone number using the handset or speaker.

Redial Previous Numbers

How to access and redial numbers from the call history list.

Configure Call Waiting

Steps to enable and customize call waiting settings and tones.

Answer Call Waiting

Procedure to answer an incoming call while already on another call.

Call Handling

Place a Call on Hold

Steps to put an active call on hold and resume it later.

Blind Transfer

Transferring a call to another extension or number without speaking to the recipient first.

Attended Transfer

Transferring a call after speaking to the recipient to confirm they can take the call.

Start a Conference Call

Initiating a call with multiple participants.

Add New Party to Conference Call

Adding another participant to an ongoing conference call.

Do Not Disturb

Enabling and configuring the Do Not Disturb feature to silence incoming calls.

Account and Settings

First Time Login

Guidance for new users to log in to their Vonage online account.

Change Voicemail PIN

Instructions for changing the personal identification number for voicemail access.

Voicemail to Email

Setting up voicemail messages to be sent as email attachments.

Never Miss a Call

Configuring call forwarding, follow-me, or simulring options to ensure calls are answered.