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TO ANSWER INCOMING CALL: Press TALK/ANSWER key.
TO ANSWER A SECOND CALL AND PLACE FIRST CALL ON HOLD: Scroll to new call.
+ Press ACCEPT Softkey
TO SWITCH BETWEEN CALLS: Press SWAP Softkey.
TO PLACE A CALL: Press TALK/ANSWER key and enter phone number.
TO PLACE A SECOND CALL: Press NEW CALL Softkey
+ Enter number
+ Press TALK/ANSWER key
TO DISCONNECT FROM A CALL: Press END Softkey or POWER/OFF Key
TO PLACE A CALL ON SPEAKER: Press SPEAKER key
+ TO TAKE A CALL OFF SPEAKER: Press SPEAKER key
MUTE: Press MUTE key. Display will indicate call is muted.
+ TO UNMUTE A CALL: Press MUTE key again
HOLD: Places a caller on hold for you to retrieve.
+ TO HOLD CALL: Press OPTIONS Softkey
+ Select HOLD
+ TO RETURN TO CALLER: Press RESUME Softkey
CALL PROCESSING
TO RETURN TO CALLER: Press END Softkey.
CONFERENCE: Allows three-way conferencing (with call on line).
+ Press NEW CALL Softkey.
+ Enter second number.
+ When second person answers, announce conference
+ Press OPTIONS Softkey
+ Select CONFERENCE to join all parties.
TRANSFER: Connect your call to someone else (with call on line)
Announced
+ Press TRANSFER key(call holds).
+ Enter extension number and press OK key.
+ Wait for party to answer and announce call.
+ Press TRANSFER.
Blind
+ Press TRANSFER (call holds).
+ Enter extension number.
+ Press TRANSFER.
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Dial 4357 (HELP) or 315-671-6262 to speak to a Northland Training Representative