Why does my Yealink W60P IP Phone handset display “No Service”?
If your Yealink IP Phone handset displays 'No Service', it means there's no active SIP account. To resolve this, ensure an account is registered on the handset via OK->Status->Line Status and that the SIP account parameters are correctly configured.
Why doesn’t my Yealink DECT IP phone get an IP address?
If your Yealink DECT IP phone doesn't get an IP address, ensure the Ethernet cable is securely plugged into the Internet port on the base and is not damaged. Also, verify that the IP address and network parameters are correctly set and that your network switch or hub is working.
Why cannot my Yealink IP Phone handset be registered to the base station?
To address the issue of why your Yealink IP Phone handset cannot be registered to the base station, and assuming the network is working normally, begin by verifying the compatibility between the base station and handset. Note that there are distinct base stations and handsets tailored for American (FCC standard) and European (CE standard) regions. You can find the compliance standard marked on the back of the base station. Ensure that the American handset is paired with an FCC standard base station, and the European handset with a CE standard base station.
Why do I get poor sound quality during a call on my Yealink W60P IP Phone?
Poor sound quality during a call on your Yealink IP Phone can occur for several reasons. You may be too far from the microphone or too close to sensitive microphones causing echo. Network congestion can also cause intermittent voice. Noisy equipment can interfere with voice quality, so turn it off. Line issues can also cause this problem; disconnect the old line and redial the call to ensure another line may provide a better connection. If the handset is too far from the base station, move closer.
What to do if my Yealink W60P IP Phone handset prompts “Not in Range” or “Out Of Range”?
If your Yealink IP Phone handset prompts “Not in Range” or “Out Of Range”, make sure the base station is plugged into a working AC outlet and that the handset isn't too far from the base station.
Why does my Yealink IP Phone handset prompt the message “Network unavailable”?
If your Yealink IP Phone handset displays 'Network unavailable', ensure the Ethernet cable is plugged into the Internet port on the base station and that it is not loose. Also, check that the switch or hub in your network is operational.
How to solve the IP conflict problem on my Yealink W60P IP Phone?
To resolve an IP conflict on your Yealink DECT IP phone, try resetting another available IP address. Alternatively, check the network configuration via the handset's user interface at OK->Settings->System Settings->Network (default PIN: 0000) ->Basic->IPv4 (or IPv6). If Static IP is selected, choose DHCP instead.
Why doesn’t the network indicator on my Yealink W60P IP Phone base station slowly flash?
If the network indicator on your Yealink IP Phone base station doesn’t slowly flash, it indicates the base station can't get an IP address. Try connecting the base station to another switch port. If it still flashes slowly, try a reset.
Why doesn’t my Yealink DECT IP phone upgrade firmware successfully?
To troubleshoot why your Yealink DECT IP phone isn’t upgrading firmware successfully, ensure the target firmware version differs from the current one and is applicable to your phone model. Also, verify that neither firmware is protected, power and network are stable during the upgrade, and the web browser isn't closed or refreshed. For handsets, the battery should be at least 40% and connected to the base station.
Why is there no sound when the other party picks up the call on my Yealink W60P?
If the caller and receiver cannot hear anything when the other party picks up the call on your Yealink IP Phone, the phone might not be sending real-time transport protocol (RTP) streams. Try disabling the 180 ring workaround feature.
General| Mounting | Desk/Wall |
|---|---|
| Handset type | Wireless handset |
| Product type | IP Phone |
| Product color | Black, Silver |
| Wall mountable | Yes |
| Standby time | 400 h |
| AC adapter input voltage | 100 - 240 V |
| Battery technology | Lithium |
| Headset connectivity | 3.5 mm |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Ethernet LAN (RJ-45) ports | 1 |
| Maximum indoor range | 50 m |
| Maximum outdoor range | 300 m |
| Lines quantity | - lines |
| Phonebook capacity | 500 entries |
| Number of handles included | 1 pc(s) |
| Display diagonal | 2.4 \ |
| Display resolution | 240 x 320 pixels |
| Voice codecs | AMR-WB, G.722, OPUS |
| Number of melodies | 9 |
| Security algorithms | SRTP, SSL/TLS |
| Networking standards | IEEE 802.1Q, IEEE 802.1p, IEEE 802.3af |
| Ethernet LAN data rates | 10, 100 Mbit/s |
| Ethernet LAN interface type | Fast Ethernet |
| Volume control | Digital |
| Keypad number of keys | 12 |
| Number of function keys | 6 |
| Operating temperature (T-T) | -10 - 50 °C |
| Operating relative humidity (H-H) | 10 - 95 % |
| Harmonized System (HS) code | 85171800 |
Weight and Dimensions| Weight | 7500 g |
|---|---|
| Package depth | 95 mm |
| Package width | 196 mm |
| Package height | 205 mm |
| Package weight | 8300 g |
| Base dimensions | 100 x 25.1 x 130 mm |
| Handset dimensions (WxDxH) | 53 x 20.3 x 175 mm |
Details about the phone's hardware components, including the base station and handset.
Explains the components and LEDs of the W60B base station.
Identifies and describes the components of the W56H handset.
Identifies and describes the components of the W53H handset.
Describes the main menu structure and its seven primary menu items.
Step-by-step instructions on how to access the main menu from the idle screen.
Explains how functions are displayed in submenus and how to access them.
Guides on navigating and selecting options within submenus.
Details the layout and information displayed on the phone's idle screen.
How to select and change text input methods on the handset.
Explains how to input characters and numbers using the keypad.
How to change the default PIN for base station security.
Explains how shortcuts provide quick access to phone features.
Lists default features assigned to shortcuts and available options.
Steps to reassign features to the phone's shortcut keys.
How to manually lock the handset keypad to prevent accidental use.
Instructions on how to unlock the handset keypad.
Detailed steps to register a handset to a Yealink base station.
Guide on how to register a single handset to multiple base stations.
How to increase or decrease the volume during an active call.
Steps to adjust the volume for incoming calls when idle.
Information about managing contacts stored locally on the handset.
Details on using the shared directory accessible by multiple handsets.
How to add contacts to the local and shared directories.
Steps to modify entries in the local and shared directories.
Procedures for removing contacts from the local and shared directories.
How to find contacts within the local and shared directories.
How to find contacts within the shared directory.
How to add numbers to the blacklist to block unwanted callers.
Steps to modify existing entries in the blacklist.
Procedures for removing contacts from the blacklist.
How to view lists of missed, placed, and received calls.
Procedures for deleting individual or all call history records.
Overview of initiating internal and external calls.
How to make intercom calls between handsets registered to the same base.
Steps to initiate an intercom call to a specific handset or all handsets.
Procedures for making calls to external numbers.
How to quickly dial numbers using pre-assigned speed dial keys.
Procedure to link and update directory contacts to speed dial keys.
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