PROBLEMS SOLUTIONS
Printing stops and
status indicator lights
red
1. Align the transmissive (gap) sensor near the narrowest gap between
labels.
2. Perform the AutoSense adjustment.
3. Check that gap between labels is at least 1/16 inch (1.6mm)
4. For tags, see the discussion of Tag Media Sensing.
5. Check for media jam.
6. Check media is correctly routed.
7. Check printer memory configuration and correct data syntax.
8. Transmissive (gap) is dirty. Clean media path.
Status indicator
remains red.
1. Check for out-of-media condition or missing labels in the middle of a
roll.
2. Check for damage or missing labels in the middle of the roll.
3. Check for correct media routing.
4. If using direct thermal printing, check that programmed mode or
printer driver is set for direct thermal printing. See the programmer’s
book for details.
5. Transmissive (gap) sensor may be dirty. Clean media path.
6. Check the printer carriage is closed and latched.
Rubbing noise when
pressing Feed button.
1. Media is not loaded and the platen is rubbing against the printhead.
Insert media between carriage and platen.
Cutter makes
incomplete cuts or
cuts in the wrong spot.
1. Printer is set for dispense/peel mode. Move switch to batch position.
2. Form length is set wrong. Change length through printer driver or
programming language. See the EPL2 programming manual.
Printer firmware must
be updated.
The printer firmware is updated by way of the parallel port.
1. Use the download utility to send firmware to the printer.
2. Optionally, you can download from the c:\ prompt by typing
copy/b filename lpt1: from the directory holding the update file.
The printer's light should start flashing green-orange, and then every few
seconds will flash red a couple of seconds. Once the update is done, the
light goes dark then comes on green.
printhead Life
The printhead has a limited life and is considered a consumable item. The media rubs across the
printhead print elements and wears away the surface. This process is affected by many factors
relating to the media material, operational settings and environment. To maximize your printhead
life, use the "SAVE-A-PRINTHEAD" cleaning film (P/N 44902) contamination build-up after every
roll.
980428-001 Rev. A 7
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