PROBLEMS SOLUTIONS
Printing has streaks,
white (non printing)
lines, uneven printing
(a side or sides), or
faded print areas.
1. Wipe the printhead with the cleaning pen. See Cleaning and
Maintenance section for information on optimizing printhead life and
print quality.
2. Use the "SAVE-A-PRINTHEAD" cleaning film (P/N 44902) to remove
contamination build-up.
3. The printhead is a consumable item and may be worn out, requiring
replacement. Check the printhead’s life with the printer information
utility, see the ‘Printer Information Utility’,980428-157.
4. Static damage from touching the head has blown out pixels or the
electronic logic circuitry in the printhead assembly. Replace the head
or secondarily the main board.
5. The main board has failed components.
6. The printhead cable is loose or damaged.
Printing stops and the
STATUS indicator
lights RED.
1. Possible problem sensing labels with transmissive (gap) sensor.
Perform AutoSense adjustment. Align the transmissive (gap) sensor
position, see the user’ manual.
2. Possible problem with label media.
a) Gap between the bottom of a label and the top of the next label
should be at least 1/16" (1.6mm).
b) For tags, see Tag Media Sensing, page .
c) Use only Zebra approved labels and tags.
3. Possible label jam.
4. Check that the media is correctly routed.
5. Possible software/programming problem.
a) Check the printer memory configuration.
b) Refer to the EPL2 Programming manual for the correct data
syntax.
6. Transmissive sensor is dirty. Clean the media path.
Printer is in dump
mode but nothing
prints after sending
file.
1. File does not contain a form feed code that will advance sheet. Press
the Feed button to print data in the printer’s buffer.
ASCII characters print
in place of expected
label art and bar
codes.
1. Printer may be in dump mode. Press the Feed button to reset to
normal operation.
2. Check serial port configuration using the Y command. See the EPL2
programmer’s manual.
6 980428-001 Rev. A
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