TROUBLESHOOTING GUIDE
PROBLEMS SOLUTIONS
With the STATUS
indicator light GREEN,
the printer appears to
be working, but nothing
is printed.
1. Verify the labels are the correct type.
2. Check the roll and verify that the print surface faces up for printing.
Status indicators do
not light when power
switch is on (I)
1. Check power connections from the printer to the outlet.
2. Remove power supply and check fuse. If blown, replace the power
supply.
3. Verify power supply voltage settings, AC input voltage (110VAC or
220VAC), and DC voltage (980428-152).
4. Printer works, but no indicator light. Replace the control panel.
Printer appears to be
working with the
indicator light
GREEN, but nothing
is printed.
1. Check the connections between the printer and the cable as well as
the cable and the computer.
2. Verify the labels are the correct type.
3. Check the roll and verify that the print surface faces up for direct
thermal printing.
4. Check printhead wire bundle connections at main PCBA.
Printing is uniformly
faded or poor quality.
1. Wipe the printhead with the cleaning pen.
2. Adjust print speed/darkness in software or with programming.
3. Check the roll and verify that the media print surface is facing up.
4. Verify the correct media is in use.
980428-001 Rev. A 5
To Next Page
Loading...
Need help?
General
