Maintenance
Cleaning
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P1032729-003 Rev. A GT800™ Thermal Transfer Printer User Guide 9/30/2014
Platen Cleaning and Replacement
The standard platen (drive roller) normally does not require cleaning. Paper and liner dust
can accumulate without effecting print operations. Contaminates on the platen roller can
damage the printhead or cause the media to slip or stick when printing. Adhesive, dirt,
general dust, oils and other contaminates should be cleaned immediately off the platen.
Clean the platen (and media path) whenever the printer has significantly poorer
performance, print quality or media handling. The platen is the print surface and drive
roller for your media. If sticking or jamming continues even after cleaning, you must
replace the platen.
The platen can be cleaned with a fiber-free swab (such as a Texpad swab) or a lint free,
clean, damp cloth very lightly moistened with medical grade alcohol (90% pure or better).
1. Open the cover (and dispenser door). Remove media from platen area.
2. Pull the platen bearing latch release tabs to the outside of the printer. Lift and rotate the
arm up and then towards the front of the printer.