Contacting Global Service and Support
MXK Hardware Installation Guide
9
Hardware repair
If the product malfunctions, all repairs must be authorized by Zhone with a
Return Merchandise Authorization (RMA) and performed by the
manufacturer or a Zhone-authorized agent. It is the responsibility of users
requiring service to report the need for repair to GSS as follows:
• Complete the RMA Request form (http://www.zhone.com/account/sr/
submit.cgi) or contact Zhone Support via phone or email:
Hours of operation: Monday Friday, 6:30am-5:00pm (Pacific Time)
E-mail: support@zhone.com (preferred)
Phone: 877-946-6320 or 510-777-7133, prompt #3, #2
• Provide the part numbers and serial numbers of the product(s) to be
repaired.
• All product lines ship with a minimum one year standard warranty (may
vary by contract).
• Zhone will verify the warranty and provide a repair quote for anything not
under warranty. Zhone requires a purchase order or credit card for
out-of-warranty fees.
To Next Page
Loading...