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Problem Possible causes Possible solution
Echo or noise
Poor network link quality.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
Poor local telephone line
quality.
End the call and dial again.
You may be switched to a
better-quality network link
or phone line.
Unable to select
certain features
Consumer Cellular does
not support these features,
or you have not applied for
services that provide these
features.
Call customer support at
(800) 686-4460.
Cannot charge
the battery
The battery or battery
charger is damaged.
Call customer support at
(800) 686-4460.
The phone’s temperature is
below 32°F (0°C) or higher
than 95°F (35°C).
Adjust the battery charging
environment to avoid
extreme temperatures.
Poor contact between the
battery and charger.
Check all connectors to
ensure that all connections
have been properly made.
TROUBLESHOOTING
If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be resolved
using the information in the chart, contact customer support at (800) 686-
4460.
Problem Possible causes Possible solution
Poor reception
The network signal is
too weak at your current
location (for example, in
a basement or near a tall
building) because wireless
transmissions cannot
effectively reach it.
Move to a location where
the network signal can be
properly received.
The network is busy at the
current time (for example,
during peak times, there
may be too much network
traffic to handle additional
calls).
Avoid using the phone at
such times, or try again
after waiting a short time.
You are too far away from
a base station for your
service provider.
You can request a service
area map from Consumer
Cellular.
TROUBLESHOOTING
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