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FOR YOUR SAFETY
GENERAL SAFETY
Problem Possible causes Possible solution
Unable to
connect to the
network
The nano-SIM card is
invalid.
Call customer support at
(800) 686-4460.
You are not within the
network’s service area.
Check the service area with
Consumer Cellular.
Poor signal.
Move to an open space, or
if you are inside a building,
move closer to a window.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Call customer support at
(800) 686-4460.
Phone crashes,
reboots, freezes,
or cannot be
powered on
Some third-party software
is not compatible with your
phone.
Uninstall the software
that may be causing the
problem.
Upgrade the phone
software.
Reset the phone to factory
status.
TROUBLESHOOTING
Don’t make or receive
handheld calls while driving.
Never text while driving.
Keep your phone at least 10
mm away from your ear or
body while making calls.
Small parts may cause
choking.
Your phone can produce a
loud sound.
Avoid contact with anything
magnetic.
Keep away from pacemakers
and other electronic medical
devices.
Power off when asked to
in hospitals and medical
facilities.
Power off when told to in
aircrafts and airports.
Power off when near
explosive materials or liquids.
Don’t use at gas stations.
Your phone may produce a
bright or flashing light.
Don’t dispose of your phone
in fire.
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Avoid extreme temperatures.
Avoid contact with liquids.
Keep your phone dry.
Don’t take your phone apart.
Only use approved
accessories.
Don’t rely on your phone for
emergency communications.
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