Troubleshooting
Problem
Suggested Solution
The connection between your
device and a PC through a
USB cable cannot be
established automatically.
If the driver of your device is abnormal,
reinstall the
software. You need to uninstall the software first.
The connection between your
device and a client through
Wi-Fi cannot be established.
Ensure that the Wi-Fi function is enabled.
Refresh the network list and select the correct SSID.
•
Check the IP address, and ensure that your client
can automatically obtain an IP address.
Enter the correct network key (Wi-Fi password)
when you connect the client to your device.
The client connected to the
device cannot access the
Internet.
Ensure that your nano-SIM card is available.
Change the location and find a place with good
signal.
Check the settings of the WAN connection mode.
Contact your service provider and confirm your APN
settings
The LTE Hotspot configuration
page cannot be visited.
Enter the
correct address. Please view the label on
your device to get the default Device Manager
Website IP address.
Use only one network adapter in your PC.
• Do not use any proxy server.
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