Chapter 20 Troubleshooting
NAS Series User’s Guide
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• If the problem continues, contact the vendor.
See Table 2 on page 14 for a description of NAS LEDs.
The NAS turns off or reboots by itself.
Check the Control Panel > Maintenance > Power > Power Management screen. This is where you
configure power settings for the NAS, including power saving, UPS, power on/off during power failure
and power on/off schedule. The NAS may be set to turn off under certain conditions.
A power failure occurred while the NAS was downloading files.
• If power failure occurs during the active download period, the NAS will verify whether the
downloaded files were damaged.
• If a file is corrupted, the NAS will download the file again.
• If the file is intact but not completely downloaded, the NAS will resume the download task after it
restarts.
20.3 NAS Starter Utility
The NAS Starter Utility cannot discover my NAS.
• Close the NAS Starter Utility and reopen it.
• Check your hardware connections and make sure they are set up correctly.
• Only one instance of the NAS Starter Utility can run on your computer. Make sure you close any
duplicate windows for this application.
• Wait for the System LED to stop blinking before clicking Discover.
• Confirm that the computer running the NAS Starter Utility has a network connection. See the section
on the NAS’s LAN connection for related information.
• The computer running the NAS Starter Utility can only discover NASs in the same subnet. NASs
connected to the same switch or router as your NAS Starter Utility computer are usually in the same
subnet unless the router is doing subnetting or the switch is implementing VLAN.
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