Chapter 7 Troubleshooting
PMG1005-T20B User’s Guide
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5 If the problem continues, contact the vendor.
7.3 GPON Device Access and Login
I forgot the IP address for the GPON Device.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, reset the GPON Device to its factory defaults. See
Section 1.5 on page 8.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, reset the GPON Device to its factory defaults.
See Section 1.5 on page 8.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See Section 1.4
on page 7.
3 Make sure your computer’s IP address is in the same subnet as the GPON Device.
4 Make sure your Internet browser does not block pop-up windows and has Javascript and Java enabled.
5 Reset the GPON Device to its factory defaults, and try to access the GPON Device with the default IP
address. See Section 1.5 on page 8.
6 If the problem continues, contact the network administrator or vendor.
I can see the Login screen, but I cannot log in to the GPON Device.
1 Make sure you have entered the user name and password correctly. The default user name is shown on
the cover page of this User’s Guide. These fields are case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the Web Configurator while someone is using Telnet to access the GPON Device.
Log out of the GPON Device in the other session, or ask the person who is logged in to log out.
3 Turn the GPON Device off for ten seconds and then back on.
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