3Com 3500 - Attended Transfer; Serial Transfer

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1 While on a call, press Transfer. The call is placed on hold, you hear a dial tone, and the
system prompts you enter a destination number. Enter the extension number to which you
want to transfer the call, and press Transfer.
2 Hang up.
The call is disconnected as soon as the transfer starts, which frees up your line. If the
transfer cannot be completed:
 The call is forwarded to the called party’s call coverage point (by default, voice mail;
see Configuring a Call Coverage Point).
 If the called party’s default call coverage point is No Coverage, the call is returned to
(rings back at) your extension. If you are unavailable, the call is forwarded to your
call coverage point.
Attended Transfer
In an attended transfer, you announce the call to the recipient. You can either use the
Transfer button or the transfer feature code.
To announce a transfer:
1 While on a call, press Transfer. The call is placed on hold, you hear a dial tone, and the
system prompts you enter a destination number.
2 Dial the extension number to which you want to transfer the call, and press #.
The VCX call processor dials the call.
3 If the recipient:
a Answers, announce the call. Note that, at this point you cannot return to the original
caller.
 If the recipient wants to take the call, press Transfer and then hang up the call.
 If the recipient does not want to take the call, hang up the second call and go back to
the first call by pressing the Access button on which the call originated.
b Does not answer because the line is busy or unreachable, to return to the original call,
hang up the transfer call or press the mapped Release button to see the original call on
hold. Then press the Hold button to return to the original call.
Serial Transfer
A serial transfer is like an unattended transfer except that when the destination hangs
up at the end of the call, the caller rings back to you as the attendant who made the
transfer. With your help, the caller can make a single call to the organization and make
a series of internal connections with a series of transfers. You can either use a mapped
button on the Attendant Console or the serial transfer feature code:
Mapped Button Method
2 Press the mapped Attendant Serial Calling button on the attendant console.
3 Press the button mapped to the called party’s extension on the attendant console.
4 Press the mapped Attendant Serial Calling button again on the attendant console to
complete the call.
Serial Transfer Feature Code Method