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A.O. Smith BTR 118 SERIES - User Manual

A.O. Smith BTR 118 SERIES
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COMMERCIAL GAS HIGH EFFICIENCY WATER HEATERS
Service Handbook
PRINTED IN THE U.S.A. 1016 100277701_2000536453_Rev A
500 Tennessee Waltz Parkway
Ashland City, TN 37015
FOR MODELS:
BTR 120 thru 400(A) Series 118 & 119
INSTALLATION CONSIDERATIONS - PRE SERVICE CHECKS -
CONSTRUCTION - OPERATION & SERVICE - TROUBLESHOOTING
SERVICING SHOULD ONLY BE PERFORMED BY A QUALIFIED SERVICE TECHNICIAN

Questions and Answers

  • B
    brichardsonAug 12, 2025
    Why is there insufficient hot water from my A.O. Smith Water Heater?
    • A
      Andrea SandersAug 13, 2025
      If you're not getting enough hot water from your A.O. Smith Water Heater, first, make sure the thermostat isn't set too low by adjusting it to a higher temperature. Also check if the main manual gas shutoff valve is fully opened. If the heater is too small for your needs, try spacing out your usage to allow the heater more time to reheat the water.
  • V
    Vincent CastroAug 16, 2025
    How to fix not hot enough water in A.O. Smith BTR 118?
    • J
      Jason BlackwellAug 16, 2025
      If your A.O. Smith Water Heater isn't heating water enough, try adjusting the thermostat to a higher temperature. If the problem persists, it could be due to upper or lower temperature probes being out of calibration, in which case you should call a qualified service agency to check and replace them if necessary.
  • S
    Sydney NelsonAug 20, 2025
    How to stop water leaks from A.O. Smith BTR 118?
    • A
      Ashley HuffAug 20, 2025
      If your A.O. Smith Water Heater is leaking water, it might be due to the drain valve not being closed tightly. Try closing it tightly, and if it still leaks, replace the valve. If you cannot identify the source of the leak, shut off the gas and cold water supply to the heater and call a qualified service agency.
  • B
    Brooke MoranAug 25, 2025
    What to do if water temperature is too hot in A.O. Smith BTR 118?
    • W
      Wendy JohnsonAug 25, 2025
      If the water from your A.O. Smith Water Heater is too hot, the thermostat might be set too high. Try setting the thermostat to a lower setting.
  • D
    Donald SwansonAug 27, 2025
    What to do if I smell gas odors from A.O. Smith BTR 118 Water Heater?
    • R
      Randy CookAug 27, 2025
      If you notice gas odors coming from your A.O. Smith Water Heater, it could be due to the heater being overfired or possible gas leaks. Immediately shut off the gas supply to the heater and call a qualified service agency or your gas company.
  • K
    Kenneth JohnsonAug 31, 2025
    Why is my A.O. Smith Water Heater rumbling?
    • E
      Edward WhiteAug 31, 2025
      If your A.O. Smith Water Heater is making rumbling noises, it's likely due to sediment accumulation at the bottom of the tank. Try draining some water through the drain valve to remove the sediment. If the rumbling continues, you may need to call a qualified service agency to delime the heater.
  • K
    Karen GrantSep 4, 2025
    What causes pounding or water hammer in A.O. Smith Water Heater?
    • R
      Ricky AshleySep 4, 2025
      If your A.O. Smith Water Heater is making pounding or water hammer noises, it could be because the air chambers in the piping have become waterlogged, or the thermal expansion tank is damaged, improperly charged, or improperly sized. Try draining the piping system and refilling it, making sure the heater is off during this process. Also, check the thermal expansion tank charge pressure when the water system pressure is zero.
  • J
    John FowlerSep 7, 2025
    What causes combustion noises in A.O. Smith BTR 118?
    • B
      brandonbarnesSep 8, 2025
      Combustion noises in your A.O. Smith Water Heater may be caused by too much primary air. Try adjusting the shutters. Alternatively, the heater might be overfired or have incorrect burners for the gas type used, which requires a call to a qualified service agency for checking and correction.

Summary

INTRODUCTION

SERVICE WARNING

Warning against performing service if not qualified or licensed.

SERVICE REMINDER

Reminder to visually inspect wiring and connectors during troubleshooting.

INSTALLATION CONSIDERATIONS

POWER VENT KITS FOR SIDEWALL VENTING

GAS CONTROL VALVE

GAS PRESSURE SPECIFICATIONS

Details gas pressure requirements for natural and propane gas models.

ELECTRONIC IGNITION CONTROL;IGNITION MODULE

LED FLAME INDICATION AND FLASH CODES

Describes LED indicators and flash codes for the ignition module.

TROUBLESHOOTING CHECKLIST

GENERAL SERVICE CHART

EFFIKAL DAMPER

STEP 1. TROUBLESHOOTING THE BTR WATER HEATERS

Initial troubleshooting steps for BTR water heaters.

HARNESS CHART

EFFIKAL RVGP-KSF-SERIES FLUE DAMPER TROUBLESHOOTING GUIDE

DAMPER PC BOARD TESTS

THREE AMP FUSE TEST

FUSE SYMPTOMS AND TESTS

WIRE HARNESS TEST

IID MODULE TEST (PILOT VALVE)

PILOT SPARK TEST

FLAME RECTIFICATION

IID MODULE TEST (MAIN BURNER)

MAIN BURNER TEST

A.O. Smith BTR 118 SERIES Specifications

General IconGeneral
BrandA.O. Smith
ModelBTR 118 SERIES
CategoryWater Heater
Tank MaterialGlass-lined steel
Inlet/Outlet Connections3/4" NPT
Voltage120/208/240/277/480 V
ThermostatAdjustable
Warranty6 years

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