Call Queue
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• Configure the Aastra 610d / 620d / 630d under Telephony: Devices: DECT
phones and assign the Aastra 610d / 620d / 630d its own telephone number.
Check in the Aastra 610d / 620d / 630d.
• Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution:
Incoming DDI route all incoming calls to the number of the Aastra 6775
(OpenPhone 75) trunk key.
• In the Configurator, create a new group called “Operators” under User Manager:
User groups. Activate the Call queue, Call waiting protection and Call for-
warding authorisations for this group and set the Dial in (outgoing): External
option appropriately.
• Create a user called “Operator 1” under User Manager: User. Assign this user to
the “Operators” user group. Assign the telephone numbers of the Aastra 6775
(OpenPhone 75) trunk key and the number of the mobile Aastra 610d / 620d /
630d to this user.
• Activate Call wait. prot. (call waiting protection) on both terminals in the
Protection menu.
• Configure a feature key on the Aastra 6775 (OpenPhone 75) which activates /
deactivates a “call forwarding immediately” to the telephone number of the
mobile Aastra 610d / 620d / 630d (in the menu Call diversion: Divert phone:
Immediately).
Use
Incoming calls are routed to the Aastra 6775 (OpenPhone 75) manned by the
operator, who then puts the calls through. A queue is used so that callers do not get a
busy signal. The display on the Aastra 6775 (OpenPhone 75) indicates how many calls
there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station, call
forwarding to the Aastra 610d / 620d / 630d is activated by pressing a feature key.
Calls which are in the Aastra 6775 (OpenPhone 75) queue must still be answered on
this telephone. New calls are signalled on the mobile Aastra 610d / 620d / 630d or
enter its queue, allowing the Aastra 610d / 620d / 630d to be used as a mobile enquiry
station.
On returning to the workstation, the operator deactivates call forwarding by pressing
a feature key. Calls which are already in the queue are switched on the mobile
Aastra 610d / 620d / 630d. New calls are signalled on the Aastra 6775 (OpenPhone 75)
or enter its queue.
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