Call Queue
208
Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered in
queues. Depending on the number of arriving calls, one to three enquiry stations in
this group are manned. The enquiry stations are each equipped with an Aastra 6775
(OpenPhone 75).
Configuration
• Configure the multi-terminal access or the system access under Telephony: Ports:
S
0
.
• Configure the three Aastra 6775 (OpenPhone 75) telephones under Telephony:
Devices.
• Configure a trunk key with its own telephone number for each of the Aastra 6775
(OpenPhone 75) telephones under Telephony: Devices: System telephones.
• Configure a hunt group of the parallel type under Telephony: Groups: Hunt
Group, and include the three telephone numbers of the trunk keys in this hunt
group.
• Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution:
Incoming DDI route all incoming calls to the number of the hunt group.
• In the Configurator, create a new group called “Operators” under User Manager:
User groups. Activate the Call queue and Call waiting protection authorisations
for this group.
• In the User Manager, configure a user for each of the three operators and assign
these settings to the user group called “Operators”. Allocate each user the tele-
phone number of the trunk key of their system telephone.
• Activate Call wait. prot. (call waiting protection) on all three terminals in the
Protection menu.
• Programme a feature key with the function “Sign on / sign off from hunt group” on
the three system telephones (in the menu Calls: Hunt group).
Use
Incoming calls are signalled in parallel to all signed-on enquiry stations. If the enquiry
stations are busy, the incoming call joins the queue on each of the terminals in the
hunt group. If one of the enquiry stations accepts a call from the queue, the call is
removed from the queues of all the other enquiry stations. The display at each
enquiry station (Aastra 6775 (OpenPhone 75)) indicates how full the queue is.
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