Abbott Eterna 16000 - Wireless and Connectivity Troubleshooting; Charger Apparel Fit Issues; Bluetooth Connection Problems

Table 3. Troubleshoong charging issues
Problem Possible Soluon
The charger is not staying in
the pocket of the charging
apparel.
Ensure that the top ap of the charging apparel is over
the charger.
The charger is not able to
maintain Bluetooth®
wireless connecon with
the paent controller.
▪ Avoid charging your paent controller while charging▪
your generator.
▪ Decrease the distance between the devices. Ensure the▪
paent controller is in Bluetooth wireless range of the
charger within 2 m (6.5 ).
▪ Move the paent controller and charger so they have a▪
line of sight and maintain an uninterrupted path for the
Bluetooth wireless signal.
▪ Try holding the paent controller dierently.▪
▪ Reconnect the paent controller with the charger.▪
▪ Move to a dierent area or room away from▪
interference in the environment or interference from
other devices.
▪ Avoid operang other wireless devices at the same▪
me.
▪ Disconnect any Bluetooth wireless media accessories▪
(such as headphones or speakers, AirPlay‡, AirDrop‡,
CarPlay‡ or Hotspot‡).
▪ Remove and reenable the Bluetooth® wireless▪
technology pairing.
The charger will not turn
o.
Contact Technical Support.
Service and Ordering Informaon
This secon provides informaon for contacng Technical Support and for ordering
replacement parts and accessories.
Technical Support
For technical quesons and support for your product, use the following informaon:
▪
+1 855 478 5833 (toll-free within North America)
▪
▪
+1 651 756 5833
▪
For addional assistance, call your local Abbo Medical representave.
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