Accent 800 Hardware Manual Page 45
Troubleshooting
Battery Troubleshooting
There is a slight risk of explosion if you replace the battery with an incorrect type.
Call the PRC Service Department before replacing the battery: (800) 262-1990. Outside the United
States, call your local distributor.
Use only the battery charger that came with the device. Any other charger may damage the batteries.
If you think your charger needs to be replaced, call the PRC Service Department at (800) 262-1990;
outside the U.S., call your distributor. Service can determine if replacement is necessary and direct you
to the correct charger.
If the battery dies while the NuVoice software is running:
The battery charger LED and the charging LED on the front of the device will begin to alternate flashing.
Plug in the battery charger to continue using the device. If you do not plug in the battery charger, the
NuVoice software and/or the operating system will shut down, the LEDs will stop blinking, and the device
will turn off.
To restart the device, plug in the battery charger, press and hold the power button for a few seconds,
and watch the display screen. If the battery was completely dead, you may want to let it charge for
awhile before you turn your device on.
General Troubleshooting
You select a key but get the wrong response
If you are selecting keys on the keyboard but not getting the correct responses, thoroughly clean the
display screen as described under “Cleaning and Disinfecting” on page 43. Then try again.
High-Efficiency Fluorescent Lights and the Use of Infrared
There is often a compatibility problem between many infrared controls and high-efficiency fluorescent
lights.
If the device is being used in a room that has high-efficiency fluorescent lighting, the infrared, including
headpointing, computer access, remote control commands, etc., may not work. Turn the lights off and
the IR will work correctly.
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