Accent 800 Hardware Manual Page 46
NuVoice Troubleshooting
If you are experiencing problems with the device operating system or the NuVoice software, it is
important to read and follow these instructions.
For any internal system software troubleshooting, always plug in the battery charger first.
The Device Stops Speaking
1. In the NuVoice software, select the Tools icon and then select the Toolbox key.
2. Select Maint Menu.
3. Select Power Management.
4. Select Shutdown.
5. After the device has shut down, press the power button to restart the device.
The Device is Not Working Correctly or Freezes, but You Can Access the NuVoice Software
Important! Do not use the power button.
1. In the NuVoice software, select the Tools icon and then select the Toolbox key.
2. Select Maint Menu.
3. Select Power Management.
4. Select Restart.
The NuVoice Toolbox is Not Responding or is Unavailable
1. Open the Windows Start menu.
2. Pull the Windows Charms menu from the right side of the display.
3. Tap the Power icon.
4. Select Restart. Do not select Shutdown.
If you have access to a USB keyboard:
1. Plug the keyboard into a USB port on the device.
2. Press Ctrl-Alt-Del.
3. If a blue screen appears with Lock, Switch, Sign-out, etc. on it, use the Tab key until it highlights the
I/O option in the lower left corner.
4. Select Enter.
5. Select Restart.
As a Last Resort
Insert an unbent paper clip into the small hole in the power button until the device shuts down. Then
press the power button to restart the device.
Important! This action may cause issues with the memory and performance of the device.
If the Device is Still not Working Correctly
If the device is still not working correctly, proceed to the next section, “Restoring Windows”.
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