G.02 TROUBLESHOOTING GUIDE
If you need further assistance or are in any doubt
please contact ActSafe or your approved ActSafe
distributor.
PROBABLE CAUSE REMEDY
PROBLEM
Battery does not work
Battery does not charge
Battery is fl at Charge the Battery
BMS shut Battery off because of
battery damage or worn out Battery
Exchange Battery
Battery is too cold
— below -10°C (14°F)
Let the Battery warm up
Battery is too hot
— above 55°C (131°F )
Let the Battery cool down
Charger not connected Connect Charger to socket
Charger broken Change Charger
Battery is too warm
red LED blinks on Battery
Let the Battery cool down
Battery is too cold
— below -10°C (14°F)
Let the Battery warm up
Battery is worn out Replace the Battery
Emergency Descent does not work
Descent Lever disconnected
Pull the descend lever gently up and
lower in slowly in a neutral position.
Fit the lever into the brake slot. The
Lever is correctly connected when
during opening a resistance is felt
and the lever gets back into neutral
position once released.
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