PROBABLE CAUSE REMEDY
PROBLEM
Remote Control Battery is empty
Charge Remote Control
Remote control does not work
Rope Cover does not lock
Dirt in Rope Cover Clean Rope Cover
Dirt in locking mechanism Clean and oil locking mechanism
Mechanical damage Contact ActSafe distributor or ActSafe
Rope is too soft Use recommended rope/pre-test rope
Wrong rope diameter Use recommended rope/pre-test rope
Soak rope Rope is not pre-soaked
(only polyamide ropes)
Worn out rope grab Contact ActSafe distributor or ActSafe
No Response to Throttle
No power on Ascender See ’no power’ section of
trouble-shooting guide
Remote control is operating Ascender
— blue power LED
Restart Ascender or wait for
Remote to turn off
Too much load on the Ascender Reduce the load to SWL or less
Battery not working See Battery section of
troubleshooting guide
Rope slippage in Rope Grab
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