78 Chapter 6
In Case of Difficulty
Before Calling Agilent Technologies
Read the Warranty
The warranty for your analyzer is in the front of your Specifications Guide. Please
read it and become familiar with its terms.
If your analyzer is covered by a separate maintenance agreement, please be
familiar with its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to service your
analyzer after the warranty has expired. Call your Agilent Technologies office for
full details.
If you want to service the analyzer yourself after the warranty expires, you can
purchase the service documentation that provides all necessary test and
maintenance information.
You can order the service documentation, Option 0BW (assembly level
troubleshooting information) through your Agilent Technologies office.
Calling Agilent Technologies
Agilent Technologies has offices around the world to provide you with complete
support for your analyzer. To obtain servicing information or to order replacement
parts, contact the nearest Agilent Technologies office listed below. In any
correspondence or telephone conversations, refer to your analyzer by its product
number, full serial number, and firmware revision.
Press
System, More (1 of 3), Show System, and the product number, serial
number, and firmware revision information will be displayed on your analyzer
screen. A serial number label is also attached to the rear panel of the analyzer.
Contacting Agilent Technologies
Online assistance: http://www.agilent.com/find/assist
United States
(tel) 1 800 829 4444
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
New Zealand
(tel) 0 800 738 378
(fax) 64 4 495 8950
Canada
(tel) 1 877 894 4414
(fax) (905) 282-6495
Japan
(tel) (81) 426 56 7832
(fax) (81) 426 56 7840
Asia Pacific
(tel) (852) 3197 7777
(fax) (852) 2506 9284
Europe
(tel) (31 20) 547 2323
(fax) (31 20) 547 2390
Australia
(tel) 1 800 629 485
(fax) (61 3) 9210 5947
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