AirTrack
Limited Factory Warranty
Warranty
Coverage
Cleaning
AirTrack warrants to Customer that AirTrack’s products will be
free
from defects in materials and workmanship for a period of five
years
from product shipment. AirTrack (“AirTrack”) hardware
prod
ucts
are warranted against defects in material and workmanship
un
der
normal and proper use. The liability of AirTrack under
this
warranty
is limited to furnishing the labor and parts necessary
to
remedy any
defect covered by this warranty and restore the
product
to its
normal operating condition. Repair or replacement of
product
during the warranty does not extend the original warranty
term.
Products are sold on the basis of specifications applicable at the
time
of manufacture and AirTrack has no obligation to modify or
update
products once
sold.
If
AirTrack determines that
a
product has defects in material
or
workmanship, AirTrack shall, at its sole option repair or replace
the
product without additional charge for parts and labor, or credit or
re
fund the defective products duly returned to AirTrack. To perform
re
pairs, AirTrack may use new or reconditioned parts,
components,
subassemblies or products that have been tested as
meeting
appli
cable specifications for equivalent new material and
products.
Cus
tomer will allow AirTrack to scrap all parts removed
from
the
repaired product. The warranty period shall extend from
the date
of
shipment from AirTrack for the duration published by
AirTrack
for
the product at the time of purchase (Warranty period).
AirTrack
war
rants repaired hardware devices against defects in
workmanship
and
materials on the repaired assembly for a 90 day
period starting
from
the date of shipment of the repaired product
from AirTrack or
until
the expiration of the original warranty period,
whichever is longer.
AirTrack
does not guarantee, and it is not
responsible for, the
mainte
nance of, damage to, or loss of
configurations, data, and applications on the repaired units and at its
sole discretion can return the units
in
the “factory default”
configuration or with any software or
firmware
update available at
the time of the repair (other than the firmware
or
software installed
during the manufacture of the product).
Customer
accepts
responsibility to maintain a backup copy of its software
and data.
Warranty Claims
Process
In order to obtain service under the Factory Warranty, Customer
must
notify AirTrack of the claimed defect before the expiration of
the
ap
plicable Warranty period and obtain from AirTrack
a
return
authori
zation number (RMA) for return of the product to
a
designated
AirTrack service center.
If
AirTrack determines
Customer’s claim
is
valid, AirTrack will repair or replace product
without
additional
charge for parts and labor. Customer shall be
responsible for packaging and shipping the product to the
designated AirTrack service
cen
ter, with shipping charges prepaid.
AirTrack shall pay for the
return
of the product to Customer if the
shipment is to a location within
the
country in which the AirTrack
service center is located.
Customer
shall be responsible for paying
all shipping charges, duties, taxes,
and
any other charges for
products returned to any other locations.
Fail
ure to follow the
applicable
RMA policy, may result in
a processing
fee.
Customer
shall be responsible for return shipment expenses
for
products
which AirTrack, at its sole discretion, determines are
not
To Next Page
Loading...
