What to do if my ALC Security Camera app cannot record video clips?
If the ALC Security Camera app isn't recording video clips, ensure the camera is powered on and that the MicroSD card is correctly inserted. The motion detection function must be enabled, and the MicroSD card should be formatted, especially if it's the first time you're using it. Also, verify that you're using a Class 10 rated memory card.
Why my ALC SIGHT HD AWF50 app cannot locate the camera?
If your ALC Security Camera app cannot locate the camera, first ensure the camera’s power is on. Next, verify that your network supports the DHCP protocol and that both the camera and your mobile device are connected to the same network or router. You can also use the 'Add Camera' feature to manually add the camera and make sure the home network is selected.
What to do if no image appears on my ALC SIGHT HD AWF50?
If no image appears on your ALC Security Camera, first ensure the camera’s power is on. Check that the power adapter is not damaged and is properly plugged into a working electrical outlet. Relocate the camera to improve wireless signal reception and confirm that the camera is properly configured in the app. Lastly, ensure your mobile device has a stable 3G/4G/Wi-Fi connection.
General| Weather Resistance | IP66 |
|---|---|
| Connectivity | Wi-Fi |
| Resolution | 1080p |
| Lens | 2.8mm |
| Operating Temperature | -4°F to 122°F (-20°C to 50°C) |
| Storage | MicroSD card (up to 128GB) |
| Viewing Angle | 110 degrees |
| Night Vision | Up to 30 meters (98 feet) |
| Power Supply | 5V DC, 1A |
General safety, electrical, and environmental warnings for product use.
FCC and CE compliance statements and warnings.
Guidelines for safe product operation and maintenance.
Warning about power cord strangulation risks for infants.
Safety advice for attachments, water, heat, and accessories.
Precautions for camera extension cables and outdoor installation.
Lists the items included in the camera package after unpacking.
Identifies the front and rear components and features of the camera.
Advice on camera placement, motion detection, and Wi-Fi signal for optimal installation.
Details on the camera's infra-red LEDs for night surveillance and viewing range.
Steps to secure the camera bracket and adjust its viewing angle.
Instructions for attaching the camera to the bracket and setting the angle.
Steps for screwing in the antenna and inserting a microSD card for recording.
Guidance on connecting the AC adapter to the camera and power outlet.
Introduction to remote viewing and necessary device/OS requirements.
Recommended upload speed for achieving desired viewing speed.
Instructions to download the app from the App Store or Google Play.
Explains Wi-Fi and Direct Connect methods for setting up the camera.
Steps to start the app setup wizard and begin the connection process.
Guide through the app's connection process and starting live view.
Instructions for changing the camera password for security.
Steps to select home network and enter wireless password.
Connecting the camera to Wi-Fi and opening the Settings app.
Choosing the camera's network from the Wi-Fi list and setting 'Ask to Join'.
Entering the default password to connect to the camera's network.
Starting the ALC SightHD App setup wizard for the camera.
The app scans for the camera and confirms connection.
Tapping 'Live View' after the camera successfully connects.
Screen for setting camera name, DID, and new password.
Entering the home network's wireless password.
Camera reboots and app shows update progress.
Icons on the main screen for navigating to the live video.
Icons available on the live view screen for camera control.
Icons for adding systems, camera settings, refresh, and information.
Icons for taking snapshots and recording videos.
Icons for capturing images, recording, muting, and returning to the main screen.
Instructions on how to take a snapshot of the live video feed.
Details on where snapshots are saved on iOS and Android devices.
Using pinch and zoom gestures to adjust the view in the app.
Steps to begin recording video from the camera using the app.
Information about the requirement for an SD card for video recording.
Using pinch and zoom gestures for video playback.
How the camera automatically records for two minutes upon detecting motion.
Navigating to the event list via the Settings and Events icons.
Using the 'Select Event Filter' pop-up to specify video playback criteria.
Adjusting the date and time for filtering video events.
Viewing the list of recorded events after setting the filter.
Controls for playing, pausing, zooming, and downloading video clips.
Using the magnifying glass to re-filter the event list.
Steps to access the event list for deleting recorded videos.
How to select individual or multiple files for deletion on Android and Apple devices.
Procedure to delete all recorded events from the camera.
Navigating to the Information screen via the main menu.
Accessing details like version and API information.
Configuring motion detection notifications for Android devices.
Setting up motion detection notifications for Apple devices.
Enabling and setting a PIN code to secure the app.
Using the keyboard to enter and confirm the four-digit PIN code.
Navigating to the Settings screen from the main screen.
Viewing system details and enabling email alerts for motion detection.
Navigating to the Advanced Settings menu.
Entering the admin password to access advanced settings.
Configuring Admin Password, Time Zone, Video Quality, and Screen Orientation.
Settings for Environment Mode, Low Light, and Wi-Fi configuration.
Configuring motion sensitivity, email alerts, and SSL settings.
Managing SD card formatting, overwriting, and profile settings.
Instructions for cleaning the camera lens for optimal night vision.
Solutions for problems like app not locating camera or no image.
Troubleshooting for motion sensor, video clips, and email alerts.
Resolving white images at night and memory card errors.
Steps to perform a factory reset on the camera system.
Guidance on where to find and how to update the camera's firmware.
Technical details including communication range, resolution, and dimensions.
Information on the number of events storable on different microSD card sizes.
Details of the limited warranty, coverage, and exclusions.
Exclusions, limitations of liability, and remedies for warranty claims.
Legal rights, warranty claim procedures, and contact information.
Information on product disposal, battery recycling, and regulatory compliance.
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