Alcatel-Lucent 8038 - ACD: Agent Set; Supervisor Station; Agent Set Overview; Opening Agent Session (Login); ACD Application Welcome Screen

45
9 ACD: Agent set / Supervisor station
9.1 Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
9.2 Open an agent session (login) – Agent set
 Select the ACD application
 Login
 Select the agent and validate

 Depending the displayed informations, enter your password or confirm
ACD application welcome screen is displayed.
9.3 ACD application welcome screen – Agent set
4.02 means: group number 4 2
calls waiting the + sign indicates
that the queue capacity has
been reached .
Status of the
queues
Number of the
agent set
Operating status of
the agent set
Name of the agent set