Alcatel-Lucent 8039s - ACD: Agent Set; Supervisor Station; ACD Application Welcome Screen - Agent Set; Agent Set; Open an Agent Session (Login) - Agent Set

Digital Phone
8AL90353USABed01
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ACD: Agent set/ Supervisor station
8039s
8029s
8019s
This feature is supported by the following deskphones
8.1 Agent set
A call center solution allows optimum distribution of calls to agents according to their availability and
skills.
8.2 Open an agent session (login) – Agent set
• Select the ACD application.
• Login
• Select the agent and validate.
•
• Depending the displayed information, enter your password or confirm.
ACD application welcome screen is displayed.
8.3 ACD application welcome screen – Agent set
Name of the
agent set
Operating status
of the agent set
Number of the
agent set
Status of the
queues
4.02 means: group number 4 / 2 calls waiting / the + sign indicates that the queue capacity has been
reached.