Troubleshooting
Use the following information and the FAQs (frequently asked questions) on our website to rec-
tify faults yourself: www.cranesportsconnect.com/faq.php
Fault Solution
Not all of the data measured were
transferred.
If you have not synchronised with the Crane Connect
app in the last 30 days, the data measured prior to then
will be overwritten.
The pulse is not displayed. The optical sensor for the pulse measurement on the
back of the device is dirty. Clean the optical sensor as
described in the chapter “Care and maintenance”.
The pulse indicator is not working
properly.
Your pulse is below 40 beats per minute. Make sure that
the wristband is not too loose on your wrist. Put the
wristband on behind your wrist bone.
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General