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Troubleshooting
Problems Possible solutions
Wireless range is too short • Ensure that the USB-C wireless dongle is not covered or
blocked by metal or electronic objects.
• Try connecting the USB-C wireless dongle to the USB port
on the side of your computer, rather than the USB port at
the back of your computer.
• Ensure that no other USB device is connected adjacent to
the USB-C wireless dongle.
Microphone picks up too much background noise • Ensure that the microphone is positioned close to the
mouth.
• Open Alienware Command Center, and reduce the
microphone volume.
Microphone mute is not working when connected with inline
audio cable
• Ensure that audio plugs on both ends are fully inserted into
the headset and audio device ports.
• Ensure that the red portion of the microphone mute button
is covered.
Alienware command center does not recognize the headset • Ensure that the headset is powered on and connected to
the computer via the USB-C wireless dongle.
• Reconnect the USB-C wireless dongle or restart Alienware
Command Center.
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