Alienware AW725H - Troubleshooting

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Troubleshooting
Troubleshooting
Table 6. Possible problems and solutions
Problems Possible solutions
Headset has no sound • Ensure that the headset is turned on, and properly
connected through the USB-C wireless dongle or inline
audio cable.
• Ensure that you are not using the headset with inline audio
connection while charging.
• Ensure that the device/media player is not muted.
• Check the playback setting on the computer, and ensure
that the default device is set to AW725H Game.
• Check the headset is within range (10 m) of the USB-C
wireless dongle
• We recommend using the headset in dongle mode when
gaming on your computer.
The person on the other end cannot hear me • Ensure that the microphone is positioned 2 cm away to the
mouth.
• Ensure the microphone is not muted by checking the
microphone mute LED. It should be turned off. If the
headset is connected using the inline audio cable, ensure
that the mute slider on the inline audio cable is not muted.
• Check the recording tab in Sounds settings, and ensure that
the default device is set to AW725H Chat.
• Ensure that the headset is within range (10 m) of the
USB-C wireless dongle.
• If the headset is connected using the inline audio cable,
ensure that the plug closer to the inline microphone is
inserted to the headset port, and the other end to your
device.
Abnormal sounds coming out of the headset • Check if something is obstructing the headset.
• Adjust the volume level up and down, and check if the
abnormal sound changes.
• Ensure that the headset is within range (10 m) of the
USB-C wireless dongle.
• If the headset is connected using the inline audio cable,
ensure that the inline audio plug is fully inserted into the
audio port of your device.
Unbalanced sound in the headset • Check that the computer volume balance is set correctly.
• Right-click on the headset icon.
• Click Sound settings.
• Click More sound settings.
• Right-click on the default playback devices, and select
Properties.
• Select Levels, and click Balance. Ensure that the L and
R values are the same.
Headset LEDs do not light up • Ensure that the headset is turned on.
• RGB LED does not work in inline mode.
• Open Alienware Command Center, and ensure that the
LEDs are turned on.