Updating the BIOS using the USB drive in Windows................................................................................................. 73
Chapter 5: Troubleshooting...................................................................................................................74
Handling swollen Lithium-ion batteries............................................................................................................................ 74
Locate the Service Tag or Express Service Code of your Dell computer ...................................................................74
System-diagnostic lights.................................................................................................................................................... 74
SupportAssist diagnostics...................................................................................................................................................75
Recovering the operating system...................................................................................................................................... 76
Wi-Fi power cycle..............................................................................................................................................................76
Drain residual flea power (perform hard reset)................................................................................................................ 76
Chapter 6: Getting help and contacting Alienware............................................................................. 78
4