Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its
products. At http://support.rockwellautomation.com, you can find technical manuals, a
knowledge base of FAQs, technical and application notes, sample code and links to software
service packs, and a MySupport feature that you can customize to make the best use of these
tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect support programs. For more information, contact your
local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com
.
Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the
information that's contained in this manual. You can also contact a special Customer Support
number for initial help in getting your product up and running.
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not functioning and needs
to be returned, follow these procedures.
Allen-Bradley, Rockwell Automation, Micro800, Micro820, and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
United States 1.440.646.3434
Monday – Friday, 8 a.m. – 5 p.m. EST
Outside United States Please contact your local Rockwell Automation representative for any technical
support issues.
United States Contact your distributor. You must provide a Customer Support case number (call the
phone number above to obtain one) to your distributor in order to complete the return
process.
Outside United States Please contact your local Rockwell Automation representative for the return
procedure.
Publication 2080-IN009B-EN-P - April 2014
Supersedes Publication 2080-IN009A-EN-P - December 2013 Copyright © 2014 Rockwell Automation, Inc. All rights reserved.
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