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Step Two — When it appears the problem cannot be resolved readily at the
distributor level without additional assistance, contact the Allison Transmission
Regional Office responsible for the local distributor. You will be assisted by a
member of the Regional Service Manager’s staff, depending on the nature of your
problem.
For prompt assistance, please have the following information available.
• Name and location of authorized distributor or dealer
• Type and make of equipment
• Transmission model number, serial number, and assembly number (if
equipped with electronic controls, also provide the ECU assembly number)
• Transmission delivery date and accumulated miles and/or hours of operation
• Nature of problem
• Chronological summary of unit’s history
Step Three — If you contacted a regional office and you are still not satisfied,
present the entire matter to the Home Office by writing to the following address
or calling the phone number below:
Manager Warranty Administration — PF9, Allison Transmission
P.O. Box 894, Indianapolis, Indiana 46206-0894
Phone: (317) 242-3538.
The inclusion of all pertinent information will assist the Home Office in expediting
the matter. If an additional review by the Home Office of all the facts involved
indicates that some further action can be taken, the Regional Office will be advised.
When contacting the Regional or Home Office, please keep in mind that ultimately
the problem will likely be resolved at the distributorship or dealership utilizing their
facilities, equipment, and personnel. Therefore, it is suggested the above steps be
followed in sequence when experiencing a problem.
Your purchase of an Allison Transmission product is greatly appreciated, and it is
our sincere desire to assure complete satisfaction.
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