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7–1. OWNER ASSISTANCE
The satisfaction and good will of the owners of Allison transmissions are of primary
concern to Allison Transmission Division (ATD), its distributors, and their dealers.
As an owner of an Allison transmission, you have service locations throughout the
world that are eager to meet your parts and service needs with:
• Expert service by trained personnel
• Emergency service 24 hours a day in many areas
• Complete parts support
• Sales teams to help determine your requirements
• Product information and literature
Normally, any situation that arises in connection with the sale, operation, or service
of your transmission will be handled by the distributor or dealer in your area (check
the telephone directory for the Allison Transmission service outlet nearest you).
Reference the Sales and Service Directory (SA2229EN) for the current listing of
Allison Transmission authorized distributor and service dealers.
We recognize, however, that despite the best intentions of everyone concerned,
misunderstandings may occur. To further assure your complete satisfaction, we have
developed the following three-step procedure to be followed in the event a problem
has not been handled satisfactorily.
Step One — Discuss the problem with a member of management from the
distributorship or dealership. Frequently, complaints are the result of a breakdown
in communication and can quickly be resolved by a member of management. If you
have already discussed the problem with the Sales or Service Manager, contact the
General Manager. All ATD dealers are associated with an ATD distributor. If the
problem originates with a dealer, explain the matter to a management member of the
distributorship with whom the dealer has his service agreement. The dealer will
provide his ATD distributor’s name, address, and telephone number on request.
CUSTOMER
SERVICE
SECTION
VII
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