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• There may be an IP address conflict.
• There may be a MAC address conflict.
• The PC or camera network card may be defective.
• The WiFi network the camera is picking up is too weak.
12. The alarm signal cannot been disarmed.
Below are a few possible reasons why this may be occurring:
• An alarm may be setup incorrectly.
• An alarm output may have been manually opened. There may be an
error in the camera’s firmware.
13. Alarms are not working.
Below are a few possible reasons why this may be occurring:
• The alarm is not setup correctly.
• The alarm cable is not connected correctly.
• The alarm input signal is not correctly configured.
• There are two loops connected to one alarm device.
14. The camera is not recording enough video.
Below are a few possible reasons why this may be occurring:
The storage capacity is not
enough. The storage device is
damaged.
15. Downloaded files cannot be played back.
Below are a few possible reasons why this may be occurring:
• The media player software on the PC may not be able to read the file format.
• The PC may not have DirectX 8.1 or higher.
• The PC may not have Windows XP or higher.
16. Forgot login information.
Below are a few solutions:
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